Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Last updated: December 2024

Information We Collect

Personal Information

When you contact us or fill out our forms, we may collect personal information including:

  • Your name and contact information (phone number, email address)
  • Property address and details
  • Preferred contact method and timing
  • Information about your property situation
  • Communication preferences

Website Usage Information

We automatically collect certain information when you visit our website:

  • IP address and location information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

How We Use Your Information

Primary Purposes

  • To provide you with property purchase offers and services
  • To communicate with you about your property and our services
  • To schedule appointments and property inspections
  • To process transactions and provide customer support
  • To improve our services and website experience
  • To manage customer relationships through our Follow Up Boss CRM system
  • To track lead sources and measure marketing effectiveness
  • To maintain communication history for better service delivery

Marketing Communications (With Your Consent)

Only with your explicit consent, we may use your contact information to send you:

  • Relevant information about our property buying services
  • Local real estate market updates and insights
  • Educational content about selling properties
  • Special offers or promotional information

Your choice: You can opt out of marketing communications at any time by:

  • Texting "STOP" to our messages
  • Clicking unsubscribe links in emails
  • Calling us directly at (330) 775-3320
  • Emailing us at [email protected]

Follow Up Boss CRM Integration

We use Follow Up Boss, a professional real estate CRM system, to manage our client communications and provide better service. This system helps us:

  • Respond to your inquiries more efficiently
  • Track the status of your property evaluation
  • Maintain a history of our communications
  • Ensure timely follow-up on your requests
  • Provide personalized service based on your preferences

Information Sharing and Disclosure

Third-Party Services

We may share your information with trusted third-party service providers who help us operate our business:

  • Follow Up Boss CRM: Our primary customer relationship management system that stores your contact information, communication history, and property details to provide you with personalized service and timely responses to your inquiries.
  • Email Services: For sending communications and updates (only to contacts who have consented to receive them)
  • SMS/Text Messaging Services: For text communications (only to contacts who have provided consent)
  • Analytics Providers: To understand website usage and improve our services (anonymized data only)
  • Legal and Professional Services: When required for property transactions and compliance

Data Protection & Follow Up Boss Compliance

Follow Up Boss Security: Follow Up Boss maintains industry-standard security measures and is compliant with data protection regulations. They use your information solely for the purposes we authorize.

Our commitment: All third-party service providers are required to maintain appropriate security measures and use your information only for the specific purposes we authorize. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Processing Agreement: We have data processing agreements in place with Follow Up Boss and other service providers to ensure your data is handled according to privacy regulations and your consent preferences.

Legal Requirements

We may disclose your information when required by law, to protect our rights, or in connection with a legal proceeding. We will provide notice when legally permitted.

Data Security and Retention

Security Measures

  • Encrypted data transmission (SSL)
  • Secure data storage practices
  • Limited access to personal information
  • Regular security assessments

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal information at any time.

Your Rights and Choices

Your Privacy Rights

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format
  • Withdraw consent for marketing communications
  • Request information about how your data is processed in Follow Up Boss

Consent Management

Your consent is important to us. Here's how we manage your communication preferences:

  • Required Consent: Needed only for initial property inquiry response and cash offer process
  • Optional Marketing Consent: Separate consent for market updates, tips, and promotional offers
  • Easy Opt-Out: Multiple ways to withdraw consent and stop communications
  • Granular Control: Choose what types of communications you want to receive

Instant Opt-Out Methods:

  • Text Messages: Reply "STOP" to any text message
  • Emails: Click the unsubscribe link in any email
  • Phone: Call (330) 775-3320 and request removal
  • Email: Send removal request to [email protected]

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by applicable law.

Cookies and Tracking

Website Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These may include:

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage
  • Marketing cookies for targeted advertising (with your consent)

You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Follow Up Boss CRM Compliance

CRM Data Processing

Follow Up Boss is our chosen CRM platform for managing client relationships and communications. Here's what this means for your data:

  • Data Storage: Your information is securely stored in Follow Up Boss's cloud-based system
  • Access Control: Only authorized Tito Properties team members can access your information
  • Security Standards: Follow Up Boss uses enterprise-level security measures and encryption
  • Compliance: Follow Up Boss complies with data protection regulations including GDPR and CCPA
  • Data Processing Agreement: We have a formal agreement with Follow Up Boss governing how your data is handled

Data Retention Policy

How long we keep your information:

Active Clients

Information retained while actively providing services and for legal/tax purposes (typically 7 years)

Marketing Contacts

Retained until you opt out or request deletion. Automatically cleaned up for inactive contacts annually

Inquiry Only

Basic contact information retained for 3 years for potential future service, unless you request deletion

Legal Requirements

Some information may be retained longer to comply with legal, accounting, or regulatory requirements

Your Control Over CRM Data

You have full control over your information in our CRM system:

  • Request to see what information we have about you in Follow Up Boss
  • Ask for corrections to any inaccurate information
  • Request deletion of your data from our CRM system
  • Update your communication preferences at any time
  • Opt out of all non-essential communications

Note: Some information may need to be retained for completed transactions or legal compliance, but we'll explain this if applicable to your situation.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this policy
  • Sending you an email notification for significant changes

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Information

Questions About This Policy?

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us:

Company

Tito Properties

Response Time

Within 24 hours

Effective Date: This privacy policy is effective as of December 2024